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Packwell D&S Ltd, Ely, Cambridgeshire -- Company Registration No. 1882765

Gary Hartwig, Managing Director & Sales contact : 07776 208155

Storage, Fulfilment, Pick Pack and Despatch, Contract Packaging, Contract Packer.

Order fulfilment can be defined as…

“the process of receiving an order, then shipping the order to the buyer to complete a transaction.”
Seems simple enough, however, every company is different. And everyone’s selling process is different, resulting in countless variations of fulfilment services all based on this simple theme. On any given day, order fulfilment companies provide services ranging from simply shipping product to consumers to more sophisticated movements of product through a manufacturer’s supply chain to a wide range of customers varying from multinational companies to small home-based businesses.

Full-Service Order Fulfilment Companies
The increasing trend of outsourcing order fulfilment continues to drive the fulfilment industry to offer more complete, turn-key solutions. Full-service fulfilment companies, like Packwell D&S ltd, allow organisations to offer a higher level of customer service at a lower cost, while freeing up time and resources for companies to focus on other fundamentals of their business.

Most full-service order fulfilment companies will offer the following basic services:

Storage / Warehousing: The fulfilment company will….

 Receive the product and provide inbound quality check.
 Provide storage for the product (typically on a monthly basis).
 Provide inventory control management services.
 Monitor and process inventory replenishment.

Order Processing: The fulfilment company will….
 Receive orders directly from you or your customer via phone, fax or Internet.
 Provide pick and pack services fulfilling the orders.
 Provide full case distribution and full pallet distribution.
 Add insertions to the order.
 Provide kitting and assembly services as needed.
 Provide contract packaging and speciality labelling services.

Returns and Exchanges: The fulfilment company will….
 Examine and process any returned item.
 Restock the item into inventory.
 Reship a replacement item when necessary.

Administration: The fulfilment company can….
 Provide call center services.
 Handle all invoicing/billing.
 Be an extension of your customer service department.

Order fulfilment is a crucial part of many businesses. Because it is the last link in the supply chain, and in many cases, the only direct contact with the end customers, the order fulfilment process can make or break your reputation as a customer-focused provider.

At Packwell D&S Ltd, we see ourselves as partners with our customers. Their success is our success, and our success is their success. If an order is wrong, damaged or late, a customer relationship will suffer. However, when customers get the order on time, in good condition and the fulfilment center is responsive to the customer’s needs, a strong customer relationship will be created. A good fulfilment partner is critical to the success of your business.
Packwell can design an order fulfilment process that can provide outstanding service to your customers and lower your costs. We have the systems and expertise to be your outsource provider.
Would your organisation benefit from a more cost effective outsource order fulfilment partnership?